Important information

Gates: 5PM /Car Park Opens: 1 hour before gates

To apply for a personal assistant ticket, please follow the procedure below:
– Buy a standard general admission ticket
– Email customerservices@gigantic.com proof of purchase AND a copy of your letter of award for DLA (or equivalent). Please ensure that any attachments do not exceed a file size of 1MB, and that you include your full postal address in your email.

Please send accessibility queries to customerservices@gigantic.com .

Event terms & conditions

PLEASE NOTE: These are CASHLESS events.

TOILETS

Standard and accessible toilet facilities are located throughout the event arena.

ACCESSIBILITY

The events take place on grass; friendly stewards, accessible toilets plus a disability viewing area are available. If you require a space on the viewing platform, this must be booked ahead of the event.

The park is suitable for wheelchair users with assistance.

Please note the accessible viewing platform is not covered.

Accessible parking is available on a first come first served basis.

PETS

Please do not bring animals to the event (with the exception of registered assistance dogs).

I CAN’T PRINT MY TICKET / MY TICKET HASN’T ARRIVED YET, WHAT SHOULD I DO?

Please contact the ticket agent you purchased your tickets from, or if possible use the order tracker on their website. 

WHAT IS THE AGE RESTRICTION?

Under 16-year-olds must be accompanied by an adult 18+ (No more than 3 under 16s to 1 adult)

Please keep your children close and be aware that amplified noise presents a danger to vulnerable hearing, so we would strongly recommend that you bring hearing protection for your children.

HOW DO I APPLY FOR A PERSONAL ASSISTANT TICKET?

In our efforts to make this event accessible to everyone, we offer accessible ticket holders, subject to availability, a free ticket for a personal assistant.

Please note accessible tickets need to be arranged ahead of time and not on the day of the event.

IS THERE AN ATM ON SITE?

There are no ATMs on site. This is a cashless event.

CAN I BRING WATER TO THE EVENT? WILL THERE BE FREE WATER AT THE EVENT?

You are allowed to bring a bottle of water with you (of not more than 500ml), as long as it is unopened/sealed when you arrive. Anything considered open will be confiscated on the gate. You may also bring along an empty reusable water bottle. Please note there will be free water points inside the arena so you can refill any empty water bottle throughout the day.

I CAN’T GO ANYMORE AND NEED TO SELL MY TICKET.

If for any reason you cannot attend the event, tickets purchased for this show can be re-sold to another customer for entry to this show through Twickets:

www.twickets.live

Other than this, tickets are strictly non-transferable/refundable.

WILL I BE ABLE TO COME AND GO DURING THE DAY?

Please note that Exeter is a no re-entry event. If you have a medical condition that may cause you to need to leave and re-enter the event site, you will be required to provide a medical exemption card or evidence from your doctors of this.

Shrewsbury – you can leave the arena and return.

WHAT SHOULD I DO IF I HAVE A LOST OR FOUND CHILD?

Please speak immediately to the nearest member of staff, ideally someone in the security or stewarding team but most staff members are able to raise an alert.

SAFETY AND SECURITY

Please Note: There Is No Cloakroom Facility on Site. All Bags Will Be Searched

Do not bring any valuables if it can be helped.

BANNED & PROHIBITED ITEMS

Please do not bring any of the following with you in to the Festival site as you will not be allowed to enter the site if any of these items are found in your possession:

Aerosols

Air horns

Alcohol

Animals (except assistance dogs)

BBQs or any cooking apparatus

Bicycles, scooters, roller skates

Blow torches

Glass Bottles

Cameras (DSLR/SLR) with detachable lens or professional audio/visual recording equipment

Chinese lanterns

Cooking apparatus

Cigarettes (more than for personal use)

Cutlery

Drones

Fireworks / pyrotechnics

Flags with poles

Flares / distress flares / smoke flares

Food

Gazebos and parasols

Gas cylinders/canisters

Glass

Knives

Illegal substances (drugs)

Laser pens

Legal / herbal highs (includes Nitrous Oxide and associated equipment including balloons)

Megaphones

Professional audio-visual recording equipment

Selfie Sticks

Smoke bombs / canisters

Sound systems

Tables

Tablet PCs

Tabards/High Viz Jackets

Large Umbrellas (small telescopic umbrellas are permitted)

Weapons

Prohibited items will be confiscated and if any attendee is found with any illegal item they will be refused entry and referred to the Police.

DRUGS POLICY

Kilimanjaro has a zero tolerance policy on the use of, or the dealing in, illegal drugs on site, including legal highs. Drug enforcement laws are applicable on this site and SIA security is on site to deal with drug offences in accordance with national guidelines. If you deal in drugs, you will be arrested. Neither anti-social nor illegal behaviour shall be tolerated, and participants shall leave themselves liable for evictions from the site and possible prosecution.

Experimenting with drugs can lead to adverse reaction. If you do take drugs and you become ill, depressed or frightened, please ask a steward to direct you to our on-site welfare centre which can help and support you.

You may be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner will be confiscated.